Haulers Claims Process
Do you know what happens when you file a claim? Most people have a general idea, but let’s get specific.
What to Do Immediately After an Accident
Here’s what to do right after an accident, but before you file a claim.
- Make sure everyone is safe and in a safe location, if possible.
- Call 911, especially if there are injuries or significant damage.
- Don’t admit fault at the scene.
- Exchange information with the other driver (name, phone number, address, driver’s license, license plate, insurance policy number).
- Document the scene by taking photos of damage, road conditions, location, etc.
- Get the police report number, if applicable.
Step-by-Step Claims Process
If you need to file a claim, something has likely gone wrong and you may be stressed out. To lighten the load, we have outlined our claims process below.
Step 1
Notify us of the loss and describe what happened in as much detail as you can.
Step 2
An adjuster is assigned to investigate the loss and determine if it is covered by your policy.
Step 3
The adjuster investigates by gathering information, assessing coverage, and verifying the details of the accident.
Step 4
Based on the investigation, the adjuster approves, denies, or negotiates the claim settlement.
Step 5
Payment is issued and the file is closed.
Quick Answers to Common Scenarios
There are lots of ways an accident can play out. Here are some answers to the most common questions we hear.
What if I was not at fault?
You can still file with Haulers. We will investigate the claim, and work with the at-fault driver’s insurance if necessary.
What if the other driver is uninsured?
Uninsured motorist coverage may apply. Contact your Haulers agent.
What if my car is a total loss?
We’ll assess the actual cash value and walk you through your options.
What if I need a rental car?
Rental reimbursement coverage may apply. Check your policy or contact your Haulers agent.
Ready to File Your Claim?
Ready to File Your Claim?
Accidents are stressful situations, but Haulers is here to help you recover. We strive to make the claims process as straightforward as possible. Just call 1-866-665-1003 or contact your agent. Be ready to provide the location, date, and time of the incident, as well as the information for any of the other parties involved.
Claims FAQs
Do you always need to file a claim?
Filing a claim is usually necessary after an accident.
How long do you have to file a car insurance claim?
The time limit to file a claim differs from state-to-state, but it is always a good idea to file as soon as possible.
How do I get a car repair estimate?
One way to obtain an estimate is to visit your local auto repair shop. In some cases, an adjuster will inspect the vehicle and write the estimate themselves. Your claims adjuster will help you choose the best option.
How long does the claims process take?
There is no standard time frame for the claims process. It can take anywhere from a few days to a few months depending on several factors, including the severity of the accident and the extent of the investigation.
How do I track the status of my claim?
You can get updates on your claim by calling your claims adjuster.
What happens if the repair costs more than the original estimate?
The auto shop will submit a supplemental estimate, which the adjuster will review. If the additional costs are warranted and covered, an additional payment will be issued.